Privacy Policy

Welcome to Puxojau.com, a vocal school for adults. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

• Name, email address, phone number, and postal address
• Date of birth and gender
• Payment information (credit card details, billing address)
• Voice recordings and performance evaluations for educational purposes
• Information provided in communication with us

1.2 Non-Personal Information

• Browser type and version
• Operating system
• IP address
• Device information
• Pages visited and time spent on our website
• Referring website addresses

2. How We Collect Information

We collect information through:

• Direct interactions when you register for classes, subscribe to newsletters, or contact us
• Automated technologies such as cookies, web beacons, and similar tracking technologies
• Third-party sources, including social media platforms if you connect your account to our services

3. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain our services, including processing payments and managing your account
• To personalize your experience and deliver content relevant to your interests
• To assess and improve your vocal abilities and track your progress
• To communicate with you, including responding to inquiries and providing updates
• To send promotional emails about new courses, special offers, or other information we think you may find interesting
• To improve our website, products, and services
• To protect against fraud and unauthorized transactions
• To comply with legal obligations

4. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

• Consent: You have given clear consent to process your personal data for specific purposes.
• Contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal obligation.
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, provided these interests do not override your fundamental rights and freedoms.

5. Data Sharing and Disclosure

We may share your information with:

• Service providers who perform services on our behalf, such as payment processors, email delivery services, and hosting providers
• Vocal instructors and educational staff to facilitate your learning experience
• Legal authorities when required by law or to protect our rights
• Business partners in the event of a merger, acquisition, or business transfer

We do not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage. These measures include:

• Encryption of sensitive data
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection
• Secure networks and systems

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You can request copies of your personal information.
• Right to Rectification: You can request that we correct inaccurate or complete incomplete information.
• Right to Erasure: You can request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You can request that we restrict the processing of your information.
• Right to Data Portability: You can request the transfer of your information to another organization or directly to you.
• Right to Object: You can object to our processing of your personal information.
• Rights Related to Automated Decision Making: You can request human intervention in automated decisions.

To exercise any of these rights, please contact us through our website. We will respond to your request within the timeframe required by applicable law.

9. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. International Data Transfers

Your information may be transferred to and processed in countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may provide for different data protection rules than in your country.